购物须知(SHOPPING INFORMATION)

FAQ

What Does P mean at price line?
P represents Chinese Yuan. All the prices are listed in this way.
How do I place my order?
Add to your shopping cart, view the cart and turn to wegobuy to submit the order.

When will my order be processed?
Usually,wegobuy will handle your order on the same day if you submit an order before 6:00 P.M. China Standard Time(CST).

If later than that time, your order will be processed the next day.
When will my items be shipped?
Once you have placed orders on TFB, sellers will send out your package accordingly. Normally, it takes 3-7 days for your packages to be delivered to wegobuy’s warehouses during local shipping. However,in some extreme cases,it takes more than 30 days for sellers to prepare and dispatch your package. In the event of that, please remain patient. But rest assured,this is the exception rather than the rule.
How could I be certain if the size I choose is the correct one?
You may choose to contact wegobuy online service, their VIP team will answer for you quickly( must during working time) or you can leave your message via order inquiry when your orders are assigned to wegobuy. Usually,you will get reply within 1 working day.
I need more Quality Control(QC) pictures.What should I do?
By default,wegobuy will send you 3QC pictures(free) .You could apply for detailed photo service and ask for more pictures(2 yuan per piece)
How to apply for return? How can I check the process?
Generally speaking,products can be returned without any reason. If refund,we will sent all money back except local shipping fee (both from seller to agency to seller)
When is the deadline to submit a return/exchange request?
If more than 30 days have lapsed since the item arrived at agent company’s warehouse,sellers will decline any return/exchange request. Therefore,you must submit your request before that point of time.

How long does it take to return or exchange goods?

Generally speaking, the return time is within 7-15 days, we will process the return and refund. The exchange of goods is within 7-20 days, and new products will be restocked.

** Does TFB provide any other value-added services?** Yes,we do. Should you need such extra services as taking more pics/package removing/strengthened storage/rehearsal package,please go to the wegobuy page of the corresponding order,and choose the extra service accordingly,then submit and pay for this“value-added service”order. After that, the warehouse stuff will deal with it,and inform you via the  internal message.

Tips:if you have already chosen the package removing service,you will be no longer able to return/exchange. So make sure you are absolutely satisfied with the condition of the items and ready to ship out the items before applying for any package removing service.

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